Refund Policy

We make sure every purchase at SaleLeads is a solid one. If something does go wrong, we will work with you to find a fair outcome. Our refund and replacement terms are spelled out below, including what is covered and what is not. By ordering from us, you agree to what is written here.

Contacting Us About An Issue

If you are not fully satisfied with your experience, reach out to us at admin@saleleads.net. We will assess the matter and work toward a fair outcome. Real issues get sorted quickly.

When We Refund or Replace Data

We issue a refund or replacement when the fault is ours, for example, if the file contains so many duplicate records that a standard campaign becomes unworkable. 

It also applies when the data does not match the industry, location, or job titles that were agreed upon at the time of purchase. If the file arrives corrupted, incomplete, or cannot be opened with standard software such as Microsoft Excel, we will issue a refund or send a new file. 

The same holds true when a significant portion of the records is missing required fields—such as email addresses or phone numbers—that were promised as part of the list. And if your payment was processed but the data was never delivered because of a system error on our end, we will make it right.

What is Not Eligible for a Refund

Certain things fall outside our control and do not qualify for a refund or replacement.

• Marketing Results: Low response rates, low open rates, or low conversion rates depend on many factors beyond our data, including your subject lines, content, sending reputation, and the offer you make.
• Buyer Errors: Selecting the wrong filters, industry, or country during checkout, or ordering a list that does not match your campaign needs, are also not eligible.
• Change of Mind: You simply decided you no longer want the data after it was delivered.
• Already Used Data: The file has been uploaded to your CRM, email platform, or otherwise used in whole or in part.
• Unstated Expectations: This includes situations where you believed the list would contain something that was never mentioned in the product description or agreed upon before purchase.
• Promotional Purchases: Files bought as part of a promotion, with a promotional code, or at a discounted rate are not eligible for refunds. Our Money Back Guarantee applies only when the fault lies with our service or delivery.
• Excess Payments: Any funds sent in excess of the amount owed can only be reimbursed as account credit and cannot be refunded as cash.

PayPal Users – Important Note

If you paid using PayPal, the above non-refundable conditions apply in full. PayPal’s buyer protection may not cover digital goods where the item matches the description. We encourage you to review your order carefully before completing the purchase.

Our Resolution Approach

When a valid issue is reported, we follow a fair and transparent resolution process:

• Replacement or Correction First: We will first attempt to fix the issue by providing a corrected or replacement file at no extra cost.
• Partial or Full Refund: If a replacement is not possible or does not resolve the problem, we will issue a refund. The refund may be partial or full depending on the extent of the issue.
• Timeframe: All refund or replacement requests must be submitted to admin@saleleads.net within 7 days of the delivery date. Requests received after this date may not be accepted.

No Refund for Policy Violations

We reserve the right to refuse a refund if your account has been terminated due to a violation of our Terms of Use or any other breach of our terms and conditions. This does not override any statutory rights you may have under applicable consumer law.

Our Commitment

Fair use and transparency guide our approach. Valid refund and replacement requests are handled without delays or complexity. When the fault is ours, we move fast and take full ownership.

How to Submit a Refund Request

When requesting a refund or replacement, please do the following:

• Email admin@saleleads.net within 7 days of receiving your file.
• Provide your order number or the email address registered with your order.
• Give a summary of the issue, like “missing fields” or “duplicate records”.
• Add any screenshots if available.

We will try to get back to you within one or two business days.